Privacy Policy

DentalOne is committed to protecting the privacy and security of information provided by patients and dental practices. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect it when you use the DentalOne mobile application.

1. Information We Collect

Personal Information

Depending on how your dental clinic uses DentalOne, we may collect:

• Name
• Date of birth
• Gender
• Email address
• Phone number
• Address
• User ID and account information

Dental and Health Information

Information provided by your associated dental clinic may include:

• Dental treatment information
• Treatment plans
• Completed procedures
• Procedure details
• Relevant health or dental information maintained by your clinic

Appointment Information

We may collect and display information related to your appointments, including:

• Appointment date and time
• Dental provider
• Appointment status
• Procedure or appointment details
• Appointment confirmations, changes, cancellations, and rescheduling information

Technical and Usage Information

We may collect limited technical information needed to operate, secure, and improve the application, including:

• Device and app information
• Login and authentication activity
• Security and activity logs
• Crash and diagnostic information

2. How We Use Your Information

We use your information to:

• Connect you with your associated dental clinic
• Provide access to information maintained by your dental clinic
• Sync relevant information with your clinic's practice-management system
• Schedule and manage appointments
• Allow you to view treatment plans and completed procedures associated with your clinic and book related appointments where available (patients cannot approve, reject, or delete treatment records in the app; treatment information is maintained by your dental clinic)
• Send appointment reminders, confirmations, changes, cancellations, and other important service notifications by push, email, and/or SMS when applicable
• Verify your identity and secure your account (including one-time verification codes)
• Maintain, secure, troubleshoot, and improve DentalOne
• Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information. We do not use your dental or health information for advertising or marketing purposes.

3. How We Share Your Information

Your Dental Clinic

Your information is available to your associated dental clinic and its authorized staff as necessary to provide and manage your dental care and appointments.

Practice-Management Systems

Relevant information may be synchronized with your dental clinic's practice-management system, such as Dentrix, when the clinic uses such a system with DentalOne.

Service Providers

We may use trusted service providers that help us operate and maintain DentalOne, including providers supporting:

• Cloud hosting and infrastructure
• Authentication and security
• Push notifications
• SMS and other communications (including messaging providers that deliver text messages)
• Application monitoring and technical services

These providers are permitted to process information only as necessary to provide services to DentalOne and are subject to appropriate contractual and security requirements.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Legal Requirements

We may disclose information when required by applicable law, regulation, legal process, or governmental request, or when necessary to protect the rights, safety, or security of DentalOne, our users, or others.

We do not sell or rent your personal information to third parties.

4. Data Security

We use appropriate technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

• Secure authentication and account verification
• Role-based access controls
• Encryption and secure data transmission
• Secure cloud infrastructure
• Access controls for authorized personnel
• Security monitoring and maintenance

You are responsible for keeping your DentalOne User ID, password, and other account credentials confidential. If you believe your account has been accessed without authorization, please contact your associated dental clinic or DentalOne Support at support@idental-one.com.

5. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Review or request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request information about how your data is used or shared

Because much of the dental, treatment, and appointment information in DentalOne is maintained by your dental clinic, some requests—including requests related to treatment records—may need to be handled by your associated clinic. Patients cannot approve, reject, or delete treatment plans or planned procedures from within the DentalOne app.

To exercise applicable rights or ask questions about your information, please contact your dental clinic or DentalOne Support at support@idental-one.com or +1 408 439 4178.

6. Notifications and SMS

DentalOne may send notifications related to your appointments and use of the application, including:

• Appointment reminders
• Appointment confirmations
• Appointment changes
• Cancellations
• Rescheduling notifications
• Important clinic or account communications

Push notifications

Push notifications require your permission through your device's operating system. You can enable or disable them in your device settings or in the DentalOne app under Notification Preferences.

SMS (text messages)

Dental One sends the following text messages to the mobile number in your dental clinic's patient record:

• Verification codes: one-time codes sent when you sign in or request access in the Dental One app.
• Account activation: a message from your clinic with your Dental One User ID and a link to download the app.
• Appointment reminders (optional): reminders and confirmation requests for upcoming appointments. SMS reminders are off by default. You can opt in or opt out at any time in the Dental One app under Notification Preferences by turning the SMS toggle on or off.

Message frequency varies. Message and data rates may apply.

Opt-out: Reply STOP to any Dental One text to stop all SMS messages from Dental One. You will receive one confirmation message and no further texts. Reply START to resubscribe. If you opt out, you can still receive verification codes by email.

Help: Reply HELP for help, or contact support@idental-one.com or +1 408 439 4178.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Turning off notifications or SMS does not prevent you from using Dental One, but you may not receive appointment reminders or other timely notices by those channels.

7. Children's Privacy

DentalOne may be used to manage information relating to patients who are minors through their parent or legal guardian, where supported by the associated dental clinic.

Parents or legal guardians are responsible for managing the account and information of a minor patient in accordance with the procedures established by the dental clinic and applicable law.

8. Data Retention

We retain information for as long as necessary to provide DentalOne services, maintain your account, support the relationship between you and your associated dental clinic, comply with legal and regulatory obligations, resolve disputes, and enforce applicable agreements.

When information is no longer required, it may be securely deleted or de-identified in accordance with applicable requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to DentalOne, our services, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be made available through the DentalOne application or on the applicable privacy policy webpage.

10. Contact

For privacy questions or DentalOne Support, email support@idental-one.com or call +1 408 439 4178.