Terms of Use

These Terms of Use govern your access to and use of the DentalOne mobile application.

1. Eligibility

• Users must be 18 years or older to independently access the app.
• Minors require access via guardian-managed accounts.

2. Account Creation

• Accounts are created by clinic staff through the clinic's practice-management system.
• Patients are responsible for keeping credentials secure.

3. App Usage

• Users must comply with all applicable laws.
• Prohibited: hacking, data scraping, malware injection, impersonation, or interfering with app functionality.

4. Appointment Policies

• Appointments must be booked at least 3 days in advance via the app.
• Rescheduling through the app is subject to a 48-hour notice policy. Within 48 hours of an appointment, please contact the office to make changes.
• In-app appointment cancellation may be unavailable. To cancel an appointment, please contact the office. Failure to provide adequate notice may incur fees as determined by your dental clinic.
• Repeated missed appointments may result in account restrictions as determined by your dental clinic.

5. Treatment Information

• Users may view treatment plans and completed procedures associated with their clinic and may book appointments for planned treatments through the app where available.
• Users cannot approve, reject, or delete treatment records in the app; treatment information is maintained by the associated dental clinic and its practice-management system.

6. Notifications and SMS

You may receive appointment confirmations, reminders, alerts, and other service communications through push notification, email, and/or SMS, depending on your preferences and account needs.

Push: You may manage push permission in your device settings or in the DentalOne app under Notification Preferences.

SMS (text messages): Dental One sends text messages to the mobile number in your dental clinic's patient record, including:

• One-time verification codes when you sign in or request access in the app
• Account activation messages with your User ID and a link to download the app
• Appointment reminders and confirmation requests, if you opt in

SMS appointment reminders are optional and off by default. You may enable or disable them in the Dental One app under Notification Preferences. By enabling SMS reminders, you consent to receive appointment reminder texts from Dental One. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to any Dental One text to stop all SMS messages from Dental One, or START to resubscribe. If you opt out, you can still receive verification codes by email. Reply HELP for help, or contact support@idental-one.com or +1 408 439 4178. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Intellectual Property

All content in the DentalOne app is owned by DentalOne or its licensors. You may not copy, distribute, or use it for commercial purposes without written permission.

8. Termination

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.

9. Disclaimers

• The app is provided “as is” without warranty.
• DentalOne is not liable for inaccuracies that originate in a clinic's practice-management system or for technical errors beyond its control.

10. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages resulting from app use or service interruption.

11. Governing Law

These terms are governed by the laws applicable in the State of California, or your local jurisdiction if required by law.

12. Contact

For questions about these Terms of Use or DentalOne Support, email support@idental-one.com or call +1 408 439 4178.